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Shipping/Returns Info

Shipping Policy

Zephyr Hardware can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations, so be sure to check out our Shipping Restrictions section.

Shipping Time -- Most orders received before 4:00PM EST will ship the same day, provided the product ordered is in stock. Most orders received after 4:00 PM EST will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Zephyr Hardware or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

Delivery Time

When you place an order, Zephyr Hardware will ship your products after full payment for all products, services and shipping expenses. Average shipping times vary depending on the products selected and the final destination. Items shipped ground typically can take 3-7 days depending on these factors. For a more accurate transit times please refer to the carriers website or contact a Zephyr Hardware associate for an estimate. Once the item(s) ships, your tracking numbers will be available in your account on the website. You have the option of having your items shipped faster. For this option please contact Customer Support at 240-489-2926.

Calculating Cost

Zephyr Hardware offers FREE shipping on orders shipped ground throughout the contiguous United States. Excludes Hawaii and Alaska.  All shipping charges are NON-REFUNDABLE

The number of shipments we make for your order is dependent upon:

Our fulfillment:To serve our customers more efficiently, Zephyr Hardware has several different distribution centers located across the United States. These centers often house different types of products and they may ship separately, depending on where they happen to be located and the final destination of the order.

Items requiring special shipping and handling: Items that require special shipping and handling, such as items that are shipped internationally will be subject to an additional fee for delivery.

Your default shipping address:Make sure you provide a street address for us to ship to. We cannot use a P.O. Box for deliveries.

Your payment information:You may want to update your default credit card number and expiration date to make sure they are current.

Shipping Restrictions

You'll be notified after placing your order if we're unable to ship specific items to the address you've selected or by a specific mode of shipment you have chosen.

Shipping Notes
  • All expedited shipments require a signature.
  • Orders including Apple products and/or a total value of $1000.00 of merchandise will also require a signature.
  • Zephyr Hardware may impose a return shipping fee as a result of a package(s) being undeliverable or rejected by receipient
  • All shipping charges are NON-REFUNDABLE

Return Policy

General Returns Policy

You may return new and unopened items sold by Zephyr Hardware within 15 days of delivery for a full refund as long as the product is in new condition with all the original packaging, components, manuals, cds, cables etc. All items returned between 15-30 days are subject to a restocking fee. All items require prior return merchandise authorization (RMA) from Zephyr Hardware and return shipment instructions before they can be returned. Items being returned due to a customer error in ordering or handling will be subject to a restocking fee and freight charge.

You should expect to receive your refund upon receipt of the product in new condition with all the original packaging, components, manuals, cds, cables etc. to the designated Zephyr Hardware distribution center provided in the RMA instructions. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we've received it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We will notify you via email of your refund once we've received and processed the returned item.

Return Notes & Exceptions
  • Apple products have a 14 day return policy. For Apple products please ensure that the item you're returning is repackaged with all the cords, adapters and documentation that were included when you received it.
  • Infinite Peripheral products are subject to at least a 20-30% restocking fee if an RMA is issued
  • Blue Bamboo products are subject to at least a 30% restocking fee if an RMA is issued
  • Credit card reader encryption fees are non-refundable
  • iSkidz iPad stands returned within 15 days will automatically incur a $40 restocking fee.
  • Lavu licenses are subject to a 10-20% processing fee
  • Zephyr Hardware does not refund the cost of any shipping for returned items, including expedited shipping
  • If Zephyr Hardware makes a return exception outside of 30 days it will by store credit only
  • Zephyr Hardware may impose a return shipping fee as a result of a package(s) being undeliverable or rejected by recipient
Zephyr Hardware DOES NOT accept returns of the following items:
  • Items returned without RMA and instructions
  • All shipping charges are NON-REFUNDABLE
  • Items outside of the previously described return period
  • Items without all of the original packaging, package contents, cables, manuals, cds, etc.
  • Items returned 15 days after the RMA issuance.
  • Items from orders older than 30 days.
  • Custom merchandise.
  • iPad Cable Locks that are opened.
  • Items that have obvious signs of use.
  • Any item not returned in the condition it was received.
  • Any item not in the original manufacturer's packaging.
  • All used and open box sales are final.
  • All gift cards and sleeves are final sale.
  • All services purchased/rendered are final sale and not refundable even if the equipment provided was authorized for return.

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